Full Time Call Center Sales Rep

?? The prime duty is out-bound call selling to solicit orders for goods or services
?? Sell and describe products and services, respond to customer questions, and obtaining customer information as needed
?? Analyze data to identify Top Spenders, Frequency of orders, Inactive/lost consumers for soliciting sales
?? Be a reliable source for consumer information that is delivered to management team
?? Entering data and maintaining database of existing customers
?? Understanding of confidentiality with client information
?? Maintaining details of telephonic communications and interactions of accounts, orders, and payments
?? Identify and escalate priority issues
?? Process orders
?? Manage, troubleshoot, and resolve customer complaints/technical issues
?? Respond to emails
?? Comply with all policies and procedures as instructed by the organization
?? Always represent the company with complete professionalism using telephone etiquette skills. Take proper care that the outbound calls do not disturb, annoy, or offend potential or current customers
?? Act as a team player while working with co-workers and setting goals
?? Comply with all policies and procedures as instructed by MC Management
?? Follow safety awareness and accident prevention guidelines
?? Company Brand Expert: JR Cigars, Serious Cigars, Cigars.com
?? Handle Inbound calls
Other duties and responsibilities as assigned
Experience
Required
?? 2 year(s): Must have 2 years of High End Sales in a Call Center Environment
Education
Required
?? High School or better
Behaviors
Required
?? Leader: Inspires teammates to follow them
?? Loyal: Shows firm and constant support to a cause
?? Team Player: Works well as a member of a group
?? Functional Expert: Considered a thought leader on a subject
?? Enthusiastic: Shows intense and eager enjoyment and interest
?? Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
?? Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
?? Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
?? Job Security: Inspired to perform well by the knowledge that your job is safe
?? Self-Starter: Inspired to perform without outside help
?? Goal Completion: Inspired to perform well by the completion of tasks
?? Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
?? Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
?? Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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