Customer Service Agent - eCommerce and Amazon

Job Title: Customer Service Agent Company: Starfire Direct Location: Temecula, CA (Hybrid option after training) Position Type: Full-Time Job Description: Starfire Direct is seeking a highly motivated and experienced Customer Service Agent to join our dynamic team. The ideal candidate will have at least 2+ years of Amazon customer service experience, along with proficiency in Shopify, Microsoft Outlook, and NetSuite. This role will involve handling customer inquiries, providing support, and managing orders while maintaining the highest standards of service. Key Responsibilities: • Respond to customer inquiries and provide exceptional support via phone, email, and chat. • Address customer complaints, resolve issues, and offer solutions in a timely and professional manner. • Assist with order processing, tracking, returns, and exchanges through our Shopify platform. • Utilize NetSuite for managing order data, customer information, and inventory management. • Correspond with customers through Microsoft Outlook to coordinate order-related issues and inquiries. • Monitor and respond to customer reviews on platforms, including Amazon, ensuring positive customer experiences. • Troubleshoot product issues, guiding customers through product usage and providing helpful tips. • Work closely with the fulfillment and shipping teams to ensure timely delivery and order accuracy. • Maintain accurate records of customer interactions, transactions, and feedback. • Ensure compliance with company policies and procedures to ensure a consistent experience for all customers. • Weekend availability is required. Requirements: • 2+ years of Amazon customer service experience is essential. • Proficient with Shopify, Microsoft Outlook, and NetSuite. • Strong communication skills, both written and verbal. • Excellent problem-solving abilities and a customer-focused mindset. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Strong attention to detail and accuracy. • Must be flexible with weekend availability. • Prior experience in an eCommerce or retail customer service role is preferred. Benefits: • Hybrid schedule option available after training completion. • Competitive salary and performance-based bonuses. • Health and wellness benefits. • Paid time off (PTO). • Opportunity to work in a growing company with room for professional growth. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience. We look forward to finding a dedicated individual who can help us continue to provide exceptional customer service to our valued customers! Job Type: Full-time Pay: $21.00 - $23.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance Shift: • Day shift • Evening shift Work Location: In person

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