Customer Success Manager (remote work ok)

Qualified candidates please reply to [email protected]

SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.

Requirements include:
?? 2 years?? experience working in the media or in technology industry
?? Undergraduate degree
?? Strong written and verbal communications skills
?? Strong organizational skills and attention to detail
?? Basic understanding of HTML and XML a plus
?? Interest in media, a must

Responsibilities
?? Manage customer deployment process
?? Attend and eventually lead organizational meeting with customers
?? Work with development to create initial version of implementation
?? Collect comments from customer and work with development to make changes
?? Work with customer and platform with approval issues
?? Post deployment proactively engage with customers to review results
?? Use data driven methodology to improve customer success
?? Introduce customers to new opportunities for further success
?? Work from anywhere with a slight preference for the Eastern Time Zone

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