Merchant Services Advisor Small Business Banking
About the position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. The Merchant Services Advisor (MSA) plays a crucial role in this mission by calling on companies with revenues between $1 million to $5 million and working closely with a team of Business Bankers and Treasury Management Officers in their designated territory. The MSAs are responsible for prospecting within their territory, which primarily involves working from home while also traveling throughout the area. The ideal candidate for this position will be located in Northern Virginia or Washington, DC, and must possess experience in Merchant Services or Payment Processing sales. The MSA's primary responsibilities include marketing credit card systems and support services tailored for business customers. This role is pivotal in attracting and retaining client relationships to meet established sales objectives. MSAs are expected to develop and maintain strong relationships with clients, identifying their requirements and recommending appropriate services. They will also respond to customer inquiries regarding internal products, services, and credit card processing activities relevant to the industry. Additionally, the MSA will manage, collect, and report on sales statistics, interfacing with various sales channels to facilitate the prompt referral of leads beyond the target market. At PNC, we take pride in our reputation, and to continue building upon that, we expect our employees to be customer-focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. They should also be adept at managing risk by assessing and effectively managing all risks associated with their business objectives and activities, ensuring adherence to and support of PNC's Enterprise Risk Management Framework.
Responsibilities
Market credit card systems and support services for business customers.
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Attract and retain client relationships to meet sales objectives.
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Develop and maintain relationships with clients.
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Identify client requirements and recommend appropriate services.
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Respond to customer inquiries on internal products, services, and credit card processing activities for the industry.
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Manage, collect, and report on sales statistics.
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Interface with various sales channels to facilitate the prompt referral of leads beyond the target market.
Requirements
Experience in Merchant Services/Payment Processing sales.
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University/college degree.
Nice-to-haves
Client Relations
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Competitive Strategies
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Customer Inquiries
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Negotiation
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Operations Management
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Sales Operations
Benefits
Time Away from Work
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Disability Accommodations
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Equal Employment Opportunity (EEO)
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