Group Underwriting Coordinator (Remote Home- Based Worker)
About the position
The Group Underwriting Coordinator at Allstate Insurance is responsible for managing the workflow of various work requests to the Group Underwriting team. This role ensures accurate assignment, case setup, and timely turnaround of requests, while also maintaining effective communication with internal departments and external sales executives. The coordinator plays a crucial role in supporting the team by providing feedback, suggesting process improvements, and assisting in the training of new hires.
Responsibilities
Responsible for accurate case set-up and annotation across internal systems.
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Manages workload to ensure client needs are addressed and agency expectations are met.
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Communicate to internal departments and external Sales Executives through phone and e-mail in a professional manner.
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Accurate documentation of group plan design, participation, and rating during annual group product anniversary renewal review.
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Manages time effectively to prioritize workload.
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Suggests business process improvements to gain efficiency within the role.
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Provides feedback at team meetings as well as contributes to learning topics as assigned.
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Strives to learn and grow by demonstrating initiative daily.
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Acts as a valued member of the team, including assisting in training and mentorship of newly hired Coordinators.
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Manage the workflow of multiple tasks and maintain a detailed understanding of the status of various assigned tasks.
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Works special projects as needed.
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Participates in peer review and quality control for team(s) as needed.
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Sets up cases in the GI/CGI Tool and notes the Quick Sheets on behalf of the UW team.
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Maintain and prioritize requests to the GI Escalation Team e-mail box.
Requirements
Bachelor's degree or equivalent experience
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Minimum of 2 years of Voluntary Benefits Insurance experience
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Proficient understanding of Sales Force (CRM) and application workflows
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Strong attention to details
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Adept communication and interpersonal skills for working with internal business partners
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Proven prioritization and time management skills with accurate results
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Organizational, problem-solving and critical thinking skills
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Expert on systems and workflows, serving as a resource to others (train, problem solver, coach) and conduit for feedback to internal underwriting partners
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Keeps current on Allstate business strategy, state/territory issues, regulations and trends.
Nice-to-haves
Communication
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Customer Centricity
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Digital Literacy
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Inclusive Leadership
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Learning Agility
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Management Reporting
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Results-Oriented
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Stakeholder Management
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Time Management
Benefits
Flexible work environment
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Opportunities for professional growth and development
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Inclusivity and diversity awards recognition
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