Reservation Sales Agent, Buffalo Reservation Center, Remote
The opportunity
Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.
Pay
$16.50 - $16.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Answer inbound calls and provide top-notch customer service
Use all available resources to answer questions
Create reservations and recognize opportunities to offer packages and additional services
Communicate with hotel and resort front desk staff
Collaborate with managers to assist customers and reach sales goals
More about you
Strong phone, listening, verbal, and interpersonal communication skills
Customer-focused with a love for helping others
Maintain a positive, and professional attitude toward customers at all times
Comfortable using computers with strong typing skills and the ability to multi-task
Able to use call center software and tools
Experience working in customer service or the hospitality industry is preferred
Physical requirements
Ability to sit for extended periods of time
Shift details
Day shift
Evening shift
Holidays
Weekends
Who we are
Our business is all about people, and that includes you. At Delaware North, youre not just part of a team youre part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.
Together, were shaping the future of hospitality come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$16.50 - $16.50 / hour
Apply Job!