Mac Engineer (Mostly Remote)

Job Description:

We are seeking a skilled and motivated Mac Engineer with hands-on expertise in JAMF to join our IT team. The ideal candidate will play a key role in managing, maintaining, and improving our Apple ecosystem, ensuring seamless operation across macOS devices. As a Mac Engineer, you will design, deploy, and support Apple device management solutions while adhering to best practices for security, compliance, and efficiency. This is a 6 month contract to hire and is remote 4 days per week. Responsibilities: ?? Apple Device Management: ?? Administer and manage the Apple ecosystem using JAMF Pro, including provisioning, configuration, patching, and inventory management. ?? Develop, deploy, and maintain configuration profiles, policies, and packages for macOS and iOS devices. ?? Monitor and troubleshoot Apple device performance, ensuring optimal user experience. ?? Infrastructure and Security: ?? Ensure Apple devices comply with security standards and policies, including encryption, password policies, and patch management. ?? Implement and maintain integration between JAMF and other enterprise systems (e.g., Active Directory, Okta, or SSO solutions). ?? Collaborate with the security team to mitigate vulnerabilities and respond to security incidents affecting Apple devices. ?? Automation and Scripting: ?? Develop custom scripts (e.g., using Bash, Python, or AppleScript) to automate repetitive tasks and improve operational efficiency. ?? Enhance and maintain deployment workflows for large-scale device rollouts and updates. ?? End-User Support and Training: ?? Provide tier-3 support for escalated macOS and iOS issues, ensuring timely resolution. ?? Assist end-users with technical troubleshooting and device management issues. ?? Develop user documentation and provide training to enhance Apple device adoption and usage. ?? Project Collaboration and Continuous Improvement: ?? Collaborate with cross-functional teams to support IT initiatives and ensure seamless integration of Apple devices within the organization. ?? Research and evaluate emerging Apple technologies and recommend improvements to the Apple ecosystem. ?? Contribute to the development and execution of IT roadmaps, focusing on scalability and innovation.

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