Customer Service Representative - Bilingual Part Time

Customer Service Representative - Bilingual

$18.00

Temp to Hire

Part Time M-F

2:00 pm - 6:00 pm

Remote position

You must live within 60 miles of the 77079 area in Texas.

Must have experience with customer retention & customer acquisitions.

This position would be Monday-Friday 2:00 pm - 6:00 pm with a possibility of becoming full-time, however for the foreseeable future they would be part time.

Job Summary:
• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
• The ideal candidate will possess excellent communication and problem-solving skills
• As well as a strong commitment to providing exceptional service to our valued customers.

Responsibilities
• Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
• Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
• Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
• Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
• Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
• Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
• Make courtesy outbound calls to customers and record any feedback provided.
• Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.

Qualifications: • Bilingual – English/Spanish Is required • Minimum of 1-2 years of Call Center experience • Must have experience with customer retention & customer acquisitions. • Utility experience a plus. • Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette. • Strong active listening and problem-solving abilities. • Strong time management and organizational skills, with the ability to prioritize tasks effectively. • High school diploma or equivalent; some college education is a plus.

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