Online Chat Representative

Are you looking for a dynamic role where you can engage with customers and make a real difference? Carolina Couriers, LLC is seeking an enthusiastic Online Chat Representative to join our team!

Tasks

Position Overview:

As an Online Chat Representative, you??ll be the friendly voice of our company, assisting customers through live chat. Your goal? To provide top-notch service and ensure every customer leaves with a smile!

Key Responsibilities:

?? Respond to customer inquiries via live chat promptly and professionally.

?? Provide accurate information about our services, pricing, and delivery options.

?? Troubleshoot issues and resolve customer complaints efficiently.

?? Maintain detailed records of customer interactions in our system.

?? Collaborate with team members to enhance customer experience.

?? Stay updated on company policies and service offerings.

Requirements

Qualifications:

?? High school diploma or equivalent; some college experience is a plus!

?? Excellent written communication skills and a knack for friendly conversation.

?? Strong problem-solving abilities and attention to detail.

?? Familiarity with chat software and basic computer skills.

?? Previous experience in customer service is a bonus, but we??re happy to train the right candidate!

Why You??ll Love Working With Us:

At Carolina Couriers, LLC, you??ll be part of a supportive team that values your contributions! We offer competitive pay, comprehensive training, and opportunities for growth. If you??re excited about helping customers and being part of a vibrant team, we want to hear from you!

Apply Job!