Customer Service Associate

The Zoo in Forest Park, located in Springfield, Mass., is hiring part-time, seasonal customer service staff for the Ticket Booth and Gift Shop. The Zoo is open from the end of March through October. These positions would work scheduled days from 9:30 a.m. to 4:30 p.m. in our Ticket Booth, Gift Shop and other areas as assigned. Applicants must have weekend availability. Students and those seeking part-time summer employment are encouraged to apply.

Job Responsibilities/Requirements: ?? Greet guests in a friendly and polite manner ?? Learn about the animals within our facility and our general operation to answer common guest questions ?? Manage the point-of-sale system in both the Ticket Booth and Gift Shop ?? Handle money and process credit cards with accuracy and proper recordkeeping ?? Act as Zoo liaison during animal encounters and other on-site events ?? Basic inventory management ?? Ensure guests are following all Zoo rules ?? Problem-solving skills ?? A high level of verbal communication skills ?? Punctuality ?? Availability: We are open 7 days a week in the summer months. Weekend availability is required ?? Some prior customer service experience preferred but not required.

Job Types: Part-time, Seasonal

Pay: $15.00 per hour

Shift:
?? Day shift

Work Location: In person

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