Senior Customer Service Representative

Description:
?? Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
?? Address questions related to compliance and policy adherence, ensuring members understand these guidelines
?? Drive clarity and ask probing questions to identify the root cause of complex issues
?? Convey realistic expectations about next steps and actions
?? Deliver difficult messages while establishing trust and driving brand loyalty
?? Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
?? Conduct thorough investigations of member accounts to identify issues

Requirements: ?? 3+ years of call center or relevant customer service experience ?? Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence ?? Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches ?? Skilled and insightful to the needs of customers ?? Maintaining resiliency while delivering tough messages ?? Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Benefits:
?? Starting pay of $21.00/hr with differentials for swing and weekend shifts
?? Benefits on Day 1 (Medical, Dental, Vision Insurance)
?? 16+ Days of Paid Time Off
?? eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
?? Teammates receive quarterly performance bonuses and yearly performance raises
?? And many more at ebaybenefits.com

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