Remote Case Manager / Patient Advocate (non-clinical) | WFH
Job Overview
We are actively seeking a dedicated and empathetic Case Manager/Patient Advocate to join our dynamic team in a remote capacity. This role is perfect for individuals who are passionate about enhancing patient experiences and possess strong problem-solving abilities. As a vital member of our organization, you will have the opportunity to make a significant impact in the lives of patients navigating the complexities of medication access.
Key Responsibilities
Serve as the primary point of contact for patients, guiding them through the intricate landscape of insurance, prior authorizations, and financial assistance.
Perform thorough benefit investigations and appeals, ensuring patients receive the necessary support for their medication needs.
Build and maintain trusting relationships with patients, healthcare providers, and other stakeholders through effective communication.
Proactively manage inbound calls and inquiries, triaging patients to appropriate resources as needed.
Provide personalized outreach to patients, offering clarity on their benefits and next steps in their care journey.
Facilitate care coordination efforts, including nurse education and connecting patients with peer support resources.
Maintain meticulous documentation of all case activities in compliance with business protocols.
Required Skills
Exceptional organizational and detail-oriented mindset.
Strong communication skills, both verbal and written.
Ability to multitask while maintaining high levels of accuracy and efficiency.
Professional and courteous phone etiquette.
Self-awareness and emotional intelligence to navigate sensitive patient interactions.
Proficient in basic computer tasks.
A positive demeanor with an unwavering passion for patient advocacy.
Qualifications
A Bachelors degree is strongly preferred, or equivalent experience in a relevant field.
Prior experience in customer service or the healthcare industry is advantageous but not mandatory.
Bilingual capabilities in English and Spanish or Chinese/Mandarin are a plus.
Flexibility to work an 8.5-hour shift within the hours of 8 AM and 11 PM, Monday through Friday.
Career Growth Opportunities
Our organization is committed to the professional development of our team members. We offer numerous avenues for career advancement, including:
Employee referral and ambassador programs.
Tuition reimbursement up to $5,000 annually.
A strong focus on promoting from within, providing you with ample opportunities to grow your career.
Company Culture And Values
We pride ourselves on fostering a collaborative and diverse workplace that has been recognized as a Best Place to Work. Our company culture emphasizes teamwork, inclusivity, and the continuous development of our employees.
Compensation And Benefits
Competitive starting salary with yearly merit increases.
Comprehensive benefits package, including company-paid short-term disability, generous 401(k) match, and affordable medical, dental, and vision plans.
Paid parental leave and wellness programs to support employee well-being.
Opportunities for a hybrid work schedule after six months, based on performance.
Employment Type: Full-Time
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