Technical Customer Support Specialist

Technical Customer Support Specialist
?? Hiring Type: Direct hire
?? Salary: $65,000??$75,000
?? Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office)

Responsibilities
?? Customer Support:
?? Handle customer inquiries and troubleshoot technical issues
?? Review logs, identify root causes, and implement solutions
?? Support installations, upgrades, and escalations as needed
?? Documentation:
?? Record, prioritize, and resolve tickets in the internal system
?? Create documentation for troubleshooting and customer processes
?? Inventory Management:
?? Configure and manage hardware (e.g., servers, HSMs)
?? Oversee equipment inventory and shipping logistics

Qualifications
?? 3+ years of IT experience (5+ years in a professional role preferred)
?? Expertise in TCP, ICP, networking, virtual machines, and SQL databases
?? Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required)
?? Proficiency in:
?? Windows OS, SQL Server Express, and IIS
?? Networking (IP addressing, subnetting, routing)
?? Hardware configuration (Windows servers, switches, firewalls)
?? SysInternals tools and general software installation processes

Benefits:
?? HSA/Deductible plan options
?? $75 pre-tax phone stipend
?? Dental, life insurance, 401K + 5% match
?? 10 days PTO (flexible) and generous holiday pay

Category Code: JN008

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