Call Center Agent - Full-Time - Remote

Description:
?? Our Vision is to be the best choice for healthcare in our community
?? To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment.
?? Answers assigned department/queue overflow calls, maintaining approved standards
?? Answers phones and assists callers
?? Follows tasking guidelines and provides accurate and complete information
?? Addresses Web Appointment Requests as assigned
?? Completes the end of day process
?? Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
?? Maintains compliance with all Orlando Health policies and procedures.
?? Performs all other duties as assigned.
?? Performs other incidental and related duties as required and assigned
?? Maintains an organized and clean work area
?? Participates in maintenance of clinical supplies

Requirements: ?? High School Diploma or equivalent required ?? Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related ?? Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred ?? A working knowledge of medical terminology preferred ?? High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. ?? Must have excellent interpersonal, customer service, and communication skills. ?? Must be able to perform under stress when confronted with emergency, critical, or unusual situations. ?? Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.

Benefits:

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