Back to Jobs

American express remote jobs virtual customer care chat professional

Remote, USA Full-time Posted 2025-05-22

American Express is a globally recognized leader in financial services, committed to delivering extraordinary customer experiences. As part of our team, you will play a critical role in providing exceptional service to our valued customers while enjoying the flexibility of working from home.

Position Summary:

As a Virtual Customer Care Chat Professional, you will be the first point of contact for American Express customers, resolving inquiries and providing tailored solutions through chat. Your role will focus on delivering exceptional service and fostering strong customer relationships in a fast-paced, virtual environment.

Key Responsibilities: • Respond promptly to customer inquiries via chat, providing accurate information and assistance. • Troubleshoot account issues, resolve billing questions, and offer support for a wide range of products and services. • Proactively identify customer needs and recommend appropriate solutions or products. • Maintain a professional and empathetic approach to address customer concerns effectively. • Ensure compliance with company policies and data security standards. • Collaborate with other teams as needed to ensure seamless service delivery.

Qualifications: • Customer Service Experience: At least 1–3 years of experience in customer service, with a preference for chat-based support. • Communication Skills: Excellent written communication skills, including grammar, spelling, and tone. • Problem-Solving Skills: Ability to analyze customer needs and provide effective solutions. • Tech Savvy: Comfortable navigating multiple systems and learning new software quickly. • Time Management: Strong ability to multitask and manage time effectively in a virtual environment. • Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, as needed.

What We Offer:
• Competitive pay with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous paid time off and holiday schedules.
• Access to professional development and career advancement opportunities.
• Work-from-home flexibility with provided equipment and resources.

Technical Requirements: • A quiet, distraction-free workspace. • Reliable high-speed internet connection. • Ability to meet technical specifications for remote work (details provided during the application process).

Join Us:
At American Express, we’re passionate about helping our customers and empowering our employees to thrive. If you’re a driven individual with a customer-first mindset, we invite you to bring your talents to our team.

How to Apply:
Submit your application online via the American Express careers portal. Include your updated resume and a cover letter highlighting your relevant experience and why you’d be a great fit for this role.

American Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Job!

 

Similar Jobs

Delta Airlines Virtual Assistant Jobs – Work From Home

Remote, USA Full-time

Senior SecOps Specialist – IAM, Compliance & Security Monitoring

Remote, USA Full-time

Amazon Customer Service Fully Remote - (Work From Home)

Remote, USA Full-time

Intake Coordinator (Remote work; must reside near Southfield, MI)

Remote, USA Full-time

Fullstack Software Engineer (React / GCP) - Remote USA

Remote, USA Full-time

Bilingual (Spanish) - Healthcare Customer Service Representative - Remote

Remote, USA Full-time

Inbound Customer Service Call Center Representative Work From Home

Remote, USA Full-time

Senior Android UX Engineer, Client Products & Emerging Tech

Remote, USA Full-time

Experience Designer, Airbnb for Real Estate – Vacancy Global

Remote, USA Full-time

Part Time Sales Representative – Work from Home Remotely

Remote, USA Full-time

Content Marketing Specialist (Entry Level/ Work From Home)

Remote, USA Full-time

Delta Airlines Remote Job (Data Entry, Entry Level) $30-40$/H

Remote, USA Full-time

Diesel Technician/Mechanic III - Entry Level

Remote, USA Full-time

Personal-Lines Insurance Customer Service Representative

Remote, USA Full-time

Senior Recruiter (Remote)

Remote, USA Full-time

Delta Airlines Data Entry Jobs – Hiring Work From Home

Remote, USA Full-time

Practicante Ingenieria Digitalización & Automatización Industrial

Remote, USA Full-time

Part Time Retail Merchandiser

Remote, USA Full-time

Senior UX Designer, Connective Experiences, Selling Partner UX

Remote, USA Full-time

Urgently Require Group Class Instructor (fill-in) in New York

Remote, USA Full-time