Care Coordination Specialist - REMOTE/HYBRID ROLE
Our Vision is to be the best choice for healthcare in our community
Looking for an experienced Care Coordination Specialist to work for our HealthSync office in Tampa, FL . Ability to contact high volume of patients. Ability to work fulltime in a medical office setting.
*Bilingual is a plus. Must be a medical assistant. Minimum of 1 year experience in a similar role required.**
*REMOTE/HYBRID POSITION**
***8-12 weeks of training onsite at 17401 Commerce Park Blvd. Tampa, FL 33647******
DURING INITIAL TRAINING ROLE WILL BE HYBRID BUT WILL TRANSITION TO REMOTE, COMING TO THE OFFICE 1 DAY A WEEK (MUST BE IN THE IMMEDIATE TAMPA BAY REGION)
WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
Gives you an employer that you will have pride in working for
Provides excellent training programs and opportunities for growth
Offers Medical Benefits including:
Employer Contributions to HSA high deductible plan
Discounts at our medical facilities
Cigna Open Access OAPIN & OAP plans
Supports Incentive based Wellness Programs
Offers company sponsored Life Insurance with buy-up provisions
Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
Supports Paid Time Off and Holidays
Gives generous 401K plan with annual 3% Employer contribution after one year of employment
Values and appreciates its employees
Boasts a reputation for superior health care and quality service
As a Care Navigator you will:
Serves as a remote extension of the provider practices through proactive outreach to attributed patients
Assists in identification and improvement of CCS processes
Talent to be able to establish and maintain positive working relationships with patients, family, caregivers, physician offices and staff
A Day in the Life:
Perform telephonic (email and/or text if applicable) outreach to patients based on prioritized lists with the goal of providing patient guidance and support of care coordination programs.
Answer and/or respond to inbound calls, texts and/or emails, resolving the need of the patient or customer based on appropriate workflows.
Ability to maintain effective and professional relationships with patient.
When it is necessary to interact with a physician practice to fulfill the task at hand, the CCS should have a professional, positive approach, and the ability to maintain effective relationships with practice staff and other members of the care team.
Handle a high workload and meet deadlines with a high level of accuracy.
What Success Looks Like in this Role:
Must be compassionate, professional, have exceptional communication/telephonic skills, detailed-oriented, and capable of handling a very fast-paced environment.
Ability to facilitate multiple components of care to include but not limited to scheduling, gaps in care closure, and ensuring all collected data is entered into the care management and other platforms accurately.
A personal commitment to a person-centered approach, along with strong relationship-building, communication, and active listening skills required.
Serves as a patient advocate.
Enthusiasm to work with all customers on complex issues and a strong desire to help find solutions.
Strong verbal and written communication skills, particularly phone etiquette skills.
We are excited about you if you have these things:
High School diploma required, some college preferred
1+ year of customer service or call center/centralized patient scheduling center experience required
Physician practice experience preferred
Medical Assistant Certification
Medical Terminology required
Understanding of HIPAA and ability to protect patient information
Excellent customer service skills
Knowledge of population health a plus
Ability to work Monday through Friday
Beginner to intermediate experience working with reports/Excel
EHR experience a plus
Bilingual a plus
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status
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