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Work-at-Home Customer Service Representative Job Openings (Full-Time)

Remote, USA Full-time Posted 2025-05-22

Employer Industry: Business Process Outsourcing (BPO) and Customer Service

Why Consider This Job Opportunity
• Competitive base pay with additional variable bonuses and contest incentives
• Comprehensive health benefits available for full-time employees after 90 days
• Paid Time Off (PTO) and paid holidays to promote work-life balance
• Opportunities for career growth and internal promotions within the organization
• Fun and engaging work environment with a casual dress code
• MCI provides necessary equipment for remote work

What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers to understand their needs and resolve issues effectively
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through problem-solving and effective call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
• Previous experience in a customer service role or call center environment
• Strong aptitude for conflict resolution, problem-solving, and negotiation
• Proven ability to thrive in a fast-paced and dynamic work environment
• Experience with remote work setups and home office management

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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