Healthcare Customer Service Expert - Phone Intake

Overview

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.

Hiring for multiple positions!

Location - 100% RemoteStart Date - Monday, March 10th 2025

Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity

Training & Nesting Period - 4 to 6 WeeksTraining & Nesting Hours - Monday - Friday 9:00am - 5:30pm EST

Available Shift After Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST
Responsibilities

This role is for you if:
• You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
• You have strong attention to detail.
• You can comply with all company policies, including HIPAA/PHI.
• You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
• You are fun to work with! We are looking for team members who bring joy to the work they do.
Qualifications
• High School Diploma or GED.
• Minimum 2 years Customer Service experience in a call center environment.
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
• A Passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process.

Internet Requirements: • Speeds: 2mb/10mb upload and 10mb/25mb download or higher • High-speed Internet: Fiber or Cable connection required • DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections • While working, required to hardwire with an ethernet cable

What we offer:
• Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace

#IDCC

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

CareCentrix accepts applications on an ongoing basis until a candidate is identified.
Employment Type: FULL_TIME

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