Patient Access Rep: FT Days, Nights, Weekends, Holidays.

About the position

The position involves greeting patients and guests courteously, whether in person or via telephone, and initiating the scheduling and check-in process for patients. The role requires obtaining and verifying accurate identification and demographic data for patients' medical records, ensuring confidentiality, and handling point-of-service collections. The individual will also verify insurance information and improve patient satisfaction through professional representation of the company.

Responsibilities
?? Greet patients and guests in a courteous manner, both in person and over the phone.
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?? Initiate scheduling appointments and complete the check-in process for patients.
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?? Obtain and verify accurate identification and demographic data for patients.
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?? Handle point-of-service collections and face-to-face patient interactions.
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?? Verify insurance information through electronic means, telephone, or web applications.
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?? Gather and input patient demographic and financial information accurately.
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?? Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
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?? Balance cash drawer daily and prepare deposit slips at the end of each shift.
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?? Demonstrate respect and cooperation in all staff relationships.
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?? Adapt behavior to specific patient populations and maintain professionalism.

Requirements
?? High school diploma or equivalent required; Associate's degree preferred.
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?? One year of related experience in hospital, clinic, medical office, or customer service.
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?? Computer skills for data entry and retrieval of information.
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?? Effective verbal and written communication skills.
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?? Proficiency with Windows-style applications and various software packages.
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?? Strong interpersonal skills and clerical skills.
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?? Technical knowledge of healthcare insurance benefits and billing regulations.
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?? Good organizational, time management, and conflict resolution skills.
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?? Ability to work collaboratively with other departments.

Nice-to-haves
?? Certification in Healthcare Access Manager (CHAM) preferred.
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?? Certification in Healthcare Access Associate (CHAA) preferred.
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?? Certification as a Medical Assistant or other medical specialty-based certification preferred.

Benefits
?? Health insurance coverage
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?? Dental insurance coverage
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?? Vision insurance coverage
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?? 401k retirement savings plan
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?? Paid holidays
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?? Paid time off (PTO)
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?? Flexible scheduling options
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?? Professional development opportunities

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