Business Systems Analyst | Mortgage Servicing | SQL | Power BI | Remote
The primary purpose of the Business Systems Analyst is translating business requirements into technology solutions that support the Company and its goals and objectives. This position works as an effective liaison between the Business and IT to analyze, troubleshoot and escalate business system needs, especially focusing on efficiency and compliance related aspects. In addition, this position provides technical support to assist the appropriate system administrators with the functionality of software that conforms to established policies, procedures and best practices.
Essential Duties and Responsibilities
Gathers, defines and documents complex business systems requirements and processes. Determines, documents, and communicates the impact of proposed system enhancements and changes to current business processes.
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Facilitates cross-functional team meetings to define project requirements, update team about the progress of projects and resolve any issues that may arise. Effectively communicates project information to business stakeholders and management.
Evaluates, prioritizes, and manages user acceptance testing and data validation.
Assists team in planning and installing system enhancements or new system developments in production and takes a lead role in driving the vendor to complete implementation on time and within budget.
Plays a key role in the change management process involving changes to the application and interface/integration with the core system; and works with the IT department, ensuring that formal and disciplined change management guidelines are being followed.
Works with the Training department and business to develop communications plan and training materials to improve the adoption process and technology changes.
Miscellaneous duties as assigned.
Position Requirements
Education
Bachelors degree in business, computer science, information systems or analytical techniques or equivalent related work experience required.
Experience
Minimum of three (3) years experience as a business analyst working on large and complex projects that built or enhanced production systems required
Minimum of three (3) year mortgage lending experience required
Demonstrated success in leading and implementing projects in a cross functional team environment
Functional/Technical Skills
Effective written and verbal communication skills
Ability to thrive in a fast-paced working environment
Strong critical thinking and analytical skills
Demonstrated leadership and interpersonal skills
Strong problem solving and decision-making skills
Independent, self-motivated and able to work with little supervision
Ability to multi-task and prioritize
Demonstrates ability to make sound judgments
Experience developing project plans, process flow diagrams, use case, current/future state diagrams, functional and technical requirements
Proficient user of Microsoft Office applications
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