American Express Customer Service Rep - Entry Level (Virtual)

American Express Customer Service Rep - Entry Level (Virtual)

Company: American Express
Location: Remote (U.S.)
Job Type: Full-time / Part-time
About American Express:

American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking entry-level Customer Service Representatives to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity!
Job Description:

As an Entry-Level Customer Service Representative, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues??all from the comfort of your home. Key Responsibilities: ?? Handle inbound customer calls, emails, and chat inquiries in a professional manner. ?? Assist card members with billing inquiries, payment processing, account updates, and transaction disputes. ?? Provide accurate information about products, services, and rewards programs. ?? Offer solutions to customer concerns while maintaining a high level of customer satisfaction. ?? Adhere to compliance and security guidelines to protect customer information. ?? Maintain detailed and accurate records of customer interactions.

Qualifications: ?? No prior experience required??we provide full training! ?? Strong communication and active listening skills. ?? Ability to multitask and work in a fast-paced environment. ?? Basic computer proficiency and ability to navigate multiple systems. ?? High school diploma or equivalent required. ?? Must have a quiet, distraction-free workspace and reliable internet connection.

Perks & Benefits:
?? Competitive entry-level salary with performance incentives.
?? Work-from-home flexibility with full-time and part-time options.
?? Paid training and career advancement opportunities.
?? Comprehensive health, dental, and vision benefits.
?? 401(k) retirement plan with company match.
?? Exclusive American Express employee discounts and perks.

How to Apply:

Start your journey with American Express today! Apply now to join our virtual customer service team and be part of a company that values excellence and innovation.

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