Back to Jobs

Technical Customer Care Specialist - Night Shift - Remote

Remote, USA Full-time Posted 2025-05-22

Description:
• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

Requirements: • Passion for exceptional customer support by going above customer expectations and delighting them. • Advanced written English proficiency for effective communication. • Adaptability to work flexible hours. • Professionalism and composure with stressed or upset customers. • Strong interpersonal skills and a passion for helping others. • Minimum of 1-year work experience, preferably in IT. • Bonus skills: Proficiency in HTML and CSS is a plus. • Experience in customer-centric roles is advantageous. • Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

Benefits:
• Opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
• Opportunities for professional growth as we continue to expand.
• Gain valuable insight into the software development process.
• Supplemental health insurance coverage.

Apply Job!

 

Similar Jobs

Conduent live Chat Full-Time Remote Job - Hiring Now

Remote, USA Full-time

(80% Remote/20% Travel) Sr. DevOps Engineer with Security Clearance

Remote, USA Full-time

Join Our Remote Sales Team: Flexible Schedule, Unlimited Earnings

Remote, USA Full-time

AI Expert Contributor: Calculus & Analysis (Part-Time, Flexible Schedule)

Remote, USA Full-time

Amazon Customer Service Job- Part-Time Remote (Work From Home)

Remote, USA Full-time

Coca-Cola Remote Jobs (Data Entry) – No Experience $25/Hr

Remote, USA Full-time

High Paying Remote Product Support Representative (No Degree Required)

Remote, USA Full-time

Pharmacy Technician, Refill Services (Central Time-zone only) - Remote

Remote, USA Full-time

Delta Airlines Data Entry Entry Level Jobs - Apply Now

Remote, USA Full-time

Live Chat Support Agent - Work Remote, No Experience Needed

Remote, USA Full-time

Value-Based Reimbursement Specialist

Remote, USA Full-time

Sr Analyst, Finance

Remote, USA Full-time

Remote Overnight Emergency Medicine Radiologist - Austin Radiological Association

Remote, USA Full-time

AV Installer

Remote, USA Full-time

Merchandising Sales Associate

Remote, USA Full-time

Fully remote Entry-Level Associate

Remote, USA Full-time

Amazon Work from Home Data Entry Job in US

Remote, USA Full-time

Delta Airlines Remote Jobs Customer Service Agent (Remote) – Apply Now

Remote, USA Full-time

Clinical Nurse (RN) - Ortho/Neuro Operating Room - 1.0 FTE, Rotating Shifts (10-HRS)

Remote, USA Full-time

Immediately Require Online English Tutor – Flexible Hours in Seaford, DE

Remote, USA Full-time