Supervisor - Sales & Customer Service Call Center
When you join Verizon
You want more out of a career. A place to share your ideas freely ? even if they?re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love ? driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together ? lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you?ll be doing...
Outstanding customer service is our promise and you?ll be leading a team to provide just that. Your team in our customer care call center will be delivering great service again and again under your direction. They?ll be answering questions and resolving customer issues about devices, billing, or other matters. You?ll be a role model of first class customer service while you develop your team.
? Leading, motivating, and developing a customer care team to deliver outstanding service.
? Ensuring that resources are in place and trained so that customer issues are resolved quickly.
? Tracking and handling call volume for optimal efficiency.
? Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
? Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.
What we?re looking for...
You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.
You?ll need to have:
? Bachelor?s degree or four or more years of work experience.
? Four or more years of relevant work experience.
? Willingness to work evenings, weekends, and holidays.
Even better if you have one or more of the following:
? A degree.
? Customer service or call center experience, ideally with technical products or services.
? Led a team, preferably in customer service or a call center environment.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don?t meet every ?even better? qualification listed above.
Where you?ll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We?re proud to be an equal opportunity employer - and celebrate our employees? differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we?ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $68,000.00 and $126,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
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