ELEKS Customer Supp...">
Back to Jobs

Junior Customer Support Engineer

Remote, USA Full-time Posted 2025-05-22

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.

ABOUT CLIENT
The client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.



REQUIREMENTS
  • 1+ years of relevant experience
  • Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel
  • Understanding the basics of mobile applications and technology
  • Manual QA experience (will be a plus)
  • Experience with SQL Databases (will be a plus)
  • Should be able to work independently and remotely
  • Excellent communication skills
  • Problem-solving skills
  • Upper-Intermediate English (written and spoken)


    • RESPONSIBILITIES
  • Gather all required information from a customer to start an issue investigation
  • Investigate, reproduce and document customer issues
  • Provide steps/solutions on how to fix the issues
  • Coordinate communication between IT teams and customers
  • Administrate the mobile application via the admin panel
  • Maintain documentation/knowledge base
  • Prepare reports based on the number of requests, purchases, etc.


    • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

    • Apply To This Job

    Apply Now

    Similar Jobs

    Operations Lead - Customer Support

    Remote, USA Full-time

    Growth Marketing Lead

    Remote, USA Full-time

    Growth Marketing, Demand Generation Manager

    Remote, USA Full-time

    Senior Marketing Manager

    Remote, USA Full-time

    Product Marketing Specialist

    Remote, USA Full-time

    Campaign Manager - Paid Media Specialist

    Remote, USA Full-time

    Mining Marketing and Business Development, Technical Sales

    Remote, USA Full-time

    Sr. Account Executive

    Remote, USA Full-time

    Commercial Account Representative

    Remote, USA Full-time

    Demand Technical Account Manager

    Remote, USA Full-time

    COMBINATION INSPECTOR (BUILDING PERMITS & INSPECTIONS)

    Remote, USA Full-time

    Live Chat Jobs From Home-Remote Jobs Hiring Now - Part-Time

    Remote, USA Full-time

    [Remote-Position] Remote Director of Technology Job for a Fintech

    Remote, USA Full-time

    Personal Lines Underwriter - REMOTE

    Remote, USA Full-time

    Shift Manager

    Remote, USA Full-time

    Commercial General Liability Claim Adjuster

    Remote, USA Full-time

    [Remote-Position] Director Solution Consultant - State and Local

    Remote, USA Full-time

    Cold caller or Tele caller(Remote Part-time) (Remuneration: - No Salary. Team members will get Equity Shares in London based Start-up)

    Remote, USA Full-time

    Sr Java Backend

    Remote, USA Full-time

    [Remote-Position] Policy Analyst (Public Trust Eligible)

    Remote, USA Full-time