Tech Support Representative

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered For Full-time Employees
?? Medical
?? Dental
?? Vision
?? Accidental Insurance
?? Critical Illness
?? Supplemental Life Insurance
?? Short Term Disability
?? Long Term Disability
?? 401k + Company Match
?? Legal Shield

Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.

Primary Duties/Responsibilities
?? Provide technical support for the door industry
?? Provide customer service via telephone, email, and other platforms
?? Diagnose problems and provide solutions at the source
?? Provide valuable input at the door when and where customers need support
?? Interact as telephone support with customers providing parts sales and technical support
?? Perform parts order entry, issue sales return orders and a variety of other data entry duties
?? Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
?? Other duties as assigned by tech support supervisor

Required Skills/Abilities
?? Excellent verbal and written communication skills.
?? Excellent interpersonal and customer service skills.
?? Excellent sales and customer service skills.
?? Excellent organizational skills and attention to detail.
?? Excellent above average data entry skills
?? Strong analytical and problem-solving skills.
?? Ability to function well in a high-paced and at times stressful environment.
?? Strong computer skills
?? Extensive Knowledge of automatic/manual door parts & applications

Education And Experience

High school diploma or equivalent.

At least 2 years' experience in the automatic door industry required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.

PI264044022

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