Web Chat Agent for Automotive Sales and Service
Description
Our Web Chat Agents provide individuals the opportunity to engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Our primary focus is to represent our dealer clients positively online and convert these interactions into leads, allowing our dealer clients to generate revenue from their website traffic.
Compensation and Benefits
Competitive salary based on experience
Opportunities for bonuses based on performance
Flexible scheduling options
Why you should apply for this position today
This role offers a unique opportunity to engage with customers in a dynamic environment. As a Web Chat Agent, you will play a vital role in enhancing customer experiences and helping clients convert inquiries into leads.
Skills
Excellent customer service abilities
Strong written and verbal communication skills
Ability to multitask effectively
Basic internet and computer skills
Fast typing skills (minimum 35 WPM)
Positive and professional demeanor
Adaptability to change in a fast-paced environment
Responsibilities
Handle a wide variety of customer inquiries via online chat
Provide accurate information about products and services
Schedule appointments based on customer needs
Maintain a knowledge base of evolving products and services
Capture customer contact information for lead generation
Summarize interactions based on customer needs for client review
Qualifications
Previous experience in retail customer service or the automotive industry preferred but not necessary
Must be able to type at least 35 WPM; 40 WPM preferred
Strong decision-making and analytical abilities
Experience in an office setting, customer interaction, call center, or office customer service setting preferred
Positive attitude and friendly demeanor
Education Requirements
High School Diploma, GED, or equivalent certification
Experience Requirements
2+ years of experience in a customer service role preferred
Why work in Chicago, IL
Chicago offers a vibrant urban environment with diverse cultural experiences, dining options, and entertainment. The city is known for its strong job market and is home to numerous companies across various sectors, providing ample opportunities for professional growth and networking.
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