CRM Communications Lead - Salesforce (Remote)
Job Description Summary: This role will maximize the investments the business makes in commercial systems, most notably in Salesforce/CRM tools. They will drive enablement of service and field service business processes within our current and expanding commercial systems. They will forge strong partnerships both inside and outside the organization, and develop engaging communication strategies to both focused and wide audiences.
Who we want
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Communication specialists. Strong communicators who understand content creation, digital media, and audience targeting.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Innovation drivers. People with a passion for change and ideation, connected to industry trends and emerging technologies.
What you will do
The CRM Marketing & Communications Lead will be a key member of Stryker Endoscopy's Commercial Systems Team. This individual will:
System Innovation and Strategy
Identify underutilized or emerging system capabilities that align with service business strategies
Stay informed on system upgrades, new features, and industry best practices to drive continuous innovation
Act as a liaison between business stakeholders and IT to ensure system enhancements align with user needs
Leverage analytics to measure the impact of service system enhancements
Communication and Engagement Strategy
Generate excitement around innovation efforts by leveraging storytelling, success stories, and testimonials
Collaborate with team and stakeholders to create training materials and communication to support technology adoption
Actively engage in research, forums, and professional communities to share insights and best practices
Develop clear, engaging, and visually compelling communication for internal teams to drive awareness and adoption of system enhancements
Use data-driven insights to refine communication strategies and training initiative
Stakeholder Alignment and Management
Build and maintain strong relationships with service, IT, and commercial operations teams to align system capabilities with business needs
Act as a trusted advisor to internal service partners, providing guidance on technology enablement and workflow improvements
Advocate for user experience enhancements, ensuring tools and processes meet the needs of service teams and customers
Work collaboratively with internal Commercial System team, IT and external vendors to scope, test, and deploy new service-related features and system improvement
Project Management
Manage the Commercial Systems teams service and field service projects
Drive change management efforts
What you will need (required)
Bachelor's Degree
4+ years of work experience experience
What you will need (preferred)
CRM knowledge
Medical Device experience
$77,200 - $160,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.*
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