Virtual Assistant - Home Service Leads (Experience Required)

We are looking for a highly responsive and proactive Virtual Assistant to manage outbound calls, texts, and emails for homeowner leads in our home services business. The ideal candidate **must have experience in the home services industry (hardscaping, backyard makeovers, and pools) ** and an understanding of how to speak with homeowners who may be anxious about their projects. The primary objective of this role is to book face-to-face estimates for our contractor clients by engaging homeowners promptly after they express interest.

Key Responsibilities: ?? Make outbound calls (20+ per day) to homeowner leads as soon as they come in, qualify their interest in home improvement projects, collect relevant details, and schedule appointments??while also managing 20+ new leads daily to ensure timely follow-ups. Record all information in the Leadsimple CRM. ?? Manually reply to text messages and send emails as needed to engage potential clients??while automated texts and emails are sent out, prompt calls are the priority for speed to lead. ?? Use our Leadsimple CRM system, which handles outbound calls and tracks lead status. ?? Report any issues immediately??do not assume things are set a certain way. ?? Use state-specific phone numbers provided through Leadsimple CRM (requires both desktop and mobile apps).

Requirements:

? Home services industry experience REQUIRED ?? You must know how to speak with homeowners who may be anxious about their project.

? Strong phone communication skills ?? Confident, professional, and able to build trust quickly.

? Clear and Professional communication.

? Ability to handle 20+ calls per day, 6-7 days a week.

? Fast response time ?? Must be available by phone and computer most of the day to ensure speed to lead (fast follow-up).

? Comfortable with technology ?? Will be using Leadsimple CRM (requires mobile and desktop apps).

? Must be proactive ?? If you notice an issue, speak up immediately instead of assuming things are working correctly.

? Ability to read and reference Google Sheets ?? No data entry required, just the ability to understand lead details.
?? Do you have experience working in the construction or home services industry?
?? Have you ever dealt with a difficult or unresponsive lead?
?? Have you worked in a role that required calling leads and booking appointments?
?? Do you currently work full-time?

Job Type: Part-time

Pay: $15.00 - $45.00 per hour

Expected hours: 20 ?? 40 per week

Benefits:
?? Flexible schedule
?? Professional development assistance

Schedule:
?? Every weekend
?? Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):
?? Do you have experience working in the construction or home services industry?
?? Have you ever dealt with a difficult or unresponsive lead?
?? Have you worked in a role that required calling leads and booking appointments?
?? Do you currently work full-time?

Work Location: Remote

Apply Job!