Cloud Engineer I - IN (Remote)

Job Title: L1 AWS Support Engineer

Job Description:

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.

Key Responsibilities:

Incident Management:

??? ??? Receive and log incident tickets.

??? ??? Troubleshoot and resolve basic AWS-related issues.

??? ??? Escalate complex issues to higher-level support teams.

Monitoring and Alerting:

??? ??? Monitor AWS environments for performance and availability issues.

??? ??? Respond to alerts and take corrective actions.

Knowledge Base Management:

??? ??? Contribute to and maintain knowledge base articles.

??? ??? Document troubleshooting steps and solutions.

Customer Interaction:

??? ??? Communicate effectively with customers to understand their issues.

??? ??? Provide clear and concise explanations of technical issues.

Security:

??? ??? Adhere to security best practices and policies.

Identify and report potential security threats.

Required Skills and Qualifications:

Technical Skills:

??? ??? Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)

??? ??? Knowledge of basic troubleshooting techniques.

??? ??? Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).

Deployment and Configuration: Deploy and configure AWS resources as per predefinedtemplates.

Backup and Recovery: Perform regular backups and restore operations.

Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

Soft Skills:

??? ??? Excellent communication skills, both written and verbal.

??? ??? Strong problem-solving and analytical skills.

??? ??? Ability to work independently and as part of a team.

??? ??? Customer-focused approach.

Certifications (Preferred):

??? ??? AWS Certified Cloud Practitioner

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