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Ft Virtual Chat Assistant - Remote Work at USA

Remote, USA Full-time Posted 2025-05-22

Employer Industry: Customer Support Services

    Why consider this job opportunity:
  • Opportunity for career advancement and growth within the organization
  • Work remotely with flexible hours
  • Supportive and collaborative work environment
  • Chance to make a positive impact on customer satisfaction
  • Engage in a role that values effective communication and problem-solving
    What to Expect (Job Responsibilities):
  • Respond to customer inquiries promptly and professionally via live chat
  • Resolve customer issues, provide product information, and guide users through technical questions
  • Maintain accurate records of customer interactions and follow up as needed
  • Collaborate with the team to continuously improve chat support processes
  • Provide feedback on recurring issues and suggest improvements
    What is Required (Qualifications):
  • At least 1 year of experience in customer support, chat support, or a related field
  • Proficiency with live chat platforms (e.g., Zendesk, Intercom, LiveChat)
  • Strong typing speed and accuracy (50+ WPM preferred)
  • Excellent written communication with a focus on clarity, tone, and professionalism
  • Strong listening skills to identify customer needs and offer relevant solutions
    How to Stand Out (Preferred Qualifications):
  • Previous remote work experience is a plus
  • Familiarity with CRM tools and helpdesk software (e.g., Salesforce, Freshdesk)

#CustomerSupport #RemoteWork #CareerOpportunity #CommunicationSkills #ChatSupport

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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