Back to Jobs

Customer Service Agent 1 (Part Time, Temporary, Work from Home)

Remote, USA Full-time Posted 2025-05-22

JOB TITLE: Customer Service Agent I (Part Time, Temporary, Work from Home)

DEPARTMENT: Operations

REPORTS TO: Supervisor

FLSA STATUS: Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worthy of Trust from all Stakeholders

OVERVIEW:

This Customer Service Agent I is responsible for supporting one or more clients with customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with all appropriate information. This position supports all quality assurance efforts and program criteria while dialing out, taking inbound calls, and handling email. The CSA I position requires strong customer service and communication skills as well as an individual with flexibility to work variable hours, including evenings, and overtime.

ESSENTIAL FUNCTIONS:
• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Resolves customer’s inquiries and concerns in accordance with the client and company policies and federal regulations.
• Provides customer support through and phone calls.
• Follows strict work instructions, security verifications and SOPs that may vary.
• Adapts to continual changes to work instructions and procedures as needed.
• Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
• Follows proper escalation and de-escalation procedures for unsolved customer requests.
• Maintains productivity in accordance with support program and company standards.
• Attends and participates in required training sessions.
• Follows all safety, ethics, human resources and security policies and procedures.
• Must keep all systems open and be responsive to management during working hours.

SUPERVISORY RESPONSIBILITY:

No supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:

This position requires availability between 7am-4pm M-F at 30 hours per week.

LOCATION:

Work from home.

QUALIFICATIONS: • High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience. • Excellent verbal and written communication skills. • Excellent customer service and speaking skills. • Must be 18 years of age or older.

OTHER DUTIES:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

Education
Required
• High School or better

Apply Job!

 

Similar Jobs

Netflix Remote Jobs(Tagger Jobs, Data Entry) $72000/Year – Hiring Now

Remote, USA Full-time

Home-Based Health Product Tester – High Earning Potential (Hiring Immediately)

Remote, USA Full-time

Focus Group - Part-Time - Flexible Work-From-Home Opportunities (Hiring Immediat

Remote, USA Full-time

Remote Overnight Pediatric Radiologist - 100% Peds: $50K Sign-on Bonus

Remote, USA Full-time

(Part Time / Work From Home) Amex Virtual Assistant Job

Remote, USA Full-time

Customer Service Representative – $30- $40 hourly, Benefits, USA Only

Remote, USA Full-time

Fully Remote Tax Manager - Great Work/Balance, Money, and Flexibility

Remote, USA Full-time

Data Analyst (Hybrid in Portland, OR or Des Moines, IA)

Remote, USA Full-time

Director of Policy, Stealth Educational Startup (Remote) - $200,000/year USD

Remote, USA Full-time

Entry-Level Remote Customer Support Representative at Apple- – Vacancy Global

Remote, USA Full-time

[Live Chat / Remote] Amazon Remote Work From Home - No Experience Needed

Remote, USA Full-time

Enterprise Strategic Program Management Advisor

Remote, USA Full-time

Medical Policy Analyst (Remote)

Remote, USA Full-time

2025 Summer Intern - Enterprise Research Consumer Insights - Remote

Remote, USA Full-time

Require (USA) COACH/OPS Mgr Trainee in Warner Robins, GA

Remote, USA Full-time

Quality Analyst - DAYS - Bonus Eligible, Work-From-Home flexible

Remote, USA Full-time

Immediately Require English Teachers - Earn Money Online in West Jordan, UT

Remote, USA Full-time

Virtual Assistant- (WFH)

Remote, USA Full-time

Live Chat Agent – Immediate Start, Work from Anywhere

Remote, USA Full-time

Work from Home Customer Service - Phone & Email Support

Remote, USA Full-time