Receptionist/Administrative Assistant

We are looking for a competent Administrative Assistant/Receptionist to help with the organization and running of the daily administrative operations of our insurance agency. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Most of all, we are looking for a candidate with a heart of service.

Responsibilities
?Manage incoming calls
?Identify and assess customers?needs to achieve satisfaction
?Provide accurate, valid and complete information by using the right methods/tools
?Keep records of customer interactions, process customer accounts and file documents (mostly digital)
?Follow communication procedures, guidelines and policies
?Take the extra mile to engage customers

Skills
?Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
?Must be proficient in typing
?Working knowledge of office equipment
?Thorough understanding of office management procedures
?Excellent organizational and time management skills
?Analytical abilities and aptitude in problem-solving
?Excellent written and verbal communication skills
?Proficiency in MS Office, Outlook, Excel
?Familiarity with CRM systems and practices
?Insurance license is not mandatory, but extremely helpful
?Ability to pass insurance exam within six months of hire

Benefit Conditions:
?Waiting period may apply
?Only full-time employees eligible

This Job Is:
?A job for which military experienced candidates are encouraged to apply
?Open to applicants who do not have a high school diploma/GED
?Open to applicants who do not have a college diploma

Work Remotely
?No

Job Type: Full-time

Pay: $29,000.00 - $34,500.00 per year

Benefits:
?401(k)
?Dental insurance
?Health insurance
?Life insurance
?Paid time off
?Vision insurance

Schedule:
?Monday to Friday

Education:
?High school or equivalent (Required)

Experience:
?Microsoft Office: 2 years (Required)
?Customer Service: 2 years (Required)

License/Certification:
?Insurance Producer License (Preferred)

Work Location: In person

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