Specialist, Inflight Operations Support

About the position

The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.

Responsibilities
?Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
,
?Ensures proper event notification and reporting.
,
?Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
,
?Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).

Requirements
?High School diploma or GED Equivalency.
,
?Ability to work a flexible schedule including rotation of shifts and days off.
,
?Ability to work shifts including overnights, weekends, holidays, and overtime.
,
?Bachelor's degree in a relevant field or equivalent experience/training (preferred).
,
?2 years of Inflight experience (preferred).
,
?1 year of crew tracking/scheduling experience (preferred).
,
?Ability to exercise sound judgment and good decision-making.
,
?Ability to multi-task and manage several projects, events, and programs simultaneously.
,
?Microsoft Office and Sabre experience.
,
?CERS experience.
,
?Knowledge of contract labor groups.

Nice-to-haves
?Bachelor's degree in relevant field or equivalent experience/training.
,
?2 years Inflight experience.
,
?1 year crew tracking/scheduling experience.

Benefits
?Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
,
?Health Benefits: Health, dental, prescription, and vision benefits from day one.
,
?Wellness Programs: Tools and resources for personal well-being.
,
?401(k) Program: Available upon hire with employer contributions after one year.
,
?Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

Apply Job!