Sales Operations Manager (Sales Operations Department)

Hi there!
We are Semrush, a global IT company developing our own product ?a platform for digital marketers. New stars are born here, so don? miss your chance. We are looking for a Sales Operations Manager to drive operational excellence, optimize sales processes, and enhance efficiency across our sales organization. This role is critical in ensuring the smooth execution of go-to-market (GTM) strategies, implementing technical solutions, and managing dependencies across our sales tech stack. The ideal candidate will collaborate cross-functionally with sales leadership, engineering, analytics, and other key stakeholders to drive revenue growth through process optimization, automation, and strategic execution.

Tasks in the role:
Sales Process & Operations Management
?Oversee technical implementations and process improvements for large-scale sales projects, ensuring seamless execution of GTM strategies.
?Identify and drive optimization initiatives to enhance sales process efficiency, such as lead prioritization, sales action notifications, and pipeline management.
?Collaborate with cross-functional teams (sales, retention, engineering, analytics, sales training) to refine programmatic and technical strategies.
?Detect and resolve gaps in sales strategy and operations, proactively addressing revenue opportunities and inefficiencies.
?Maintain and enforce sales processes, rules of engagement, and operational best practices to support long-term GTM objectives.
?Conduct reporting and performance analysis to inform sales process improvements and project execution.
?Manage weekly sales pipeline reviews and performance tracking.
?Build and maintain Account Executive (AE) books of business and resolve sales process issues.
?Partner with sales leadership to identify performance concerns and implement data-driven solutions.

Sales Process: Internal & Cross-Functional Collaboration
?Establish clear escalation paths and intake processes for sales process requests and optimizations.
?Prioritize and manage inputs from revenue operations teams, including analytics, business partners, and compensation teams.
?Work with sales teams and cross-functional stakeholders to develop and iterate on Standard Operating Procedures (SOPs) and rules of engagement.

Tech Stack & Process Optimization
?Conduct proactive audits of the sales tech stack to assess ROI and ensure optimal usage.
?Own system integrations, configurations, and automation strategies to improve sales rep efficiency.
?Drive adoption metrics and measure campaign success through process and technology improvements.
?Effectively collaborate with stakeholders across technical, analytical, marketing, sales, and training teams, negotiating priorities across various seniority levels, including C-level executives

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