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Customer Service Representative (Remote – Upwork) | Join the Dekni Creations Team!

Remote, USA Full-time Posted 2025-05-22

Dekni Creations is the Internet’s best place for custom hats for companies and events. We take pride in delivering high-quality craftsmanship and top-tier customer service—our goal is to ensure every customer walks away happy and satisfied!

As we grow, we’re looking for a Customer Service Representative to help us maintain our high standards. If you’re a hat enthusiast with excellent problem-solving skills, attention to detail, and a passion for customer care, we’d love to hear from you!

What You’ll Do:

  • Manage and respond to customer tickets using Gorgias.
  • Assist customers with order updates, inquiries, and general product guidance—basic knowledge of hats and embroidery / deco techniques is a plus!
  • Process and send invoices via Shopify.
  • Keep the team informed about order changes for production via Redbooth.
  • Coordinate with the art and production teams to ensure smooth order fulfillment.
  • Provide empathetic and solution-driven support, ensuring every customer interaction is positive.
  • Use Slack for internal team communication.

What We’re Looking For:

  • Experience with Gorgias or similar customer service platforms.
  • Familiarity with Shopify for invoicing and order updates.
  • Strong conflict resolution skills—you know how to turn a frustrated customer into a happy one.
  • A hat enthusiast (preferred!) who understands the passion behind custom headwear.
  • Highly detail-oriented—small changes in details can make a big difference in our work flow!
  • Excellent communication skills and the ability to mirror empathy in responses.

Why Join Dekni Creations?

  • Work remotely with a kind and passionate team.
  • Be part of a company that values quality and customer satisfaction above all else.
  • Opportunity to grow with a business that’s growing .

If you’re ready to join a team that puts customers first and thrives on creativity, apply now! Let us know why you’d be a great fit and share any relevant experience. We can’t wait to hear from you!

Apply Job!

 

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