Customer Support Advisor
About the Role: As an Apple At-Home Support Expert, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home. This role is ideal for individuals who are passionate about technology and have a knack for problem-solving.
As a key member of our support team, you will engage with customers via phone, email, or chat to resolve technical issues related to Apple products. Your expertise and patience will ensure that every customer interaction is a positive experience.
We are looking for motivated and detail-oriented individuals who can work independently in a fast-paced environment. If you are eager to learn and grow with a dynamic company, we encourage you to apply for this exciting opportunity.
About You:
You are enrolled as a student at a U.S.-based university, pursuing a bachelor's degree or higher.
You have a quiet home workspace, ergonomic chair, and desk.
You have a hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
You are available to work five weeks of full-time paid training on a set schedule totaling 40 hours per week.
You can flex up or down in weekly hours when school is not in session based on business needs.
You can meet the minimum typing speed of 40 WPM while talking with customers.
You have successfully completed a pre-employment assessment, background check, and initial training.
You have a GPA of 2.7 or higher.
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