Ecommerce Customer Service Specialist
Posted 2025-04-21
Remote, USA
Full-time
Immediate Start
A company is looking for an Ecommerce Customer Service Specialist.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via various channels
? Assist customers with product information, order status, returns, and exchanges
? Resolve customer complaints effectively and maintain detailed records in the CRM system
Required Qualifications
? Experience providing customer service for e-commerce companies
? Ability to work remotely in the Pacific or Mountain time zone
? Familiarity with CRM systems
? Knowledge of retail product offerings and policies
? Capability to work cross-functionally with other teams
Apply Job!