Service Desk Support Analyst

Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc. Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills. Provide highest levels of availability within the system during scheduled working hours. Remains informed of job-related issues through networking, training programs, seminars and trade publications. Attend weekly team meetings and scheduled group- and firm-wide meetings. Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support.

First Republic Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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