Customer Service Representative - Remote In Blue Bell, PA

Customer Service Representative - Remote In Blue Bell, PA - Remote Eligible

Assist Aetna Medicaid members with inquiries about benefits and eligibility over the phone.
Location: Blue Bell, Pennsylvania, United StatesCompensation: $17.00-$28.46 USD per hour
Job Tags: Remote
About The Role

• The role involves providing telephone assistance to Aetna Medicaid members and providers, addressing various inquiries.
• Responsibilities include answering calls related to benefits, eligibility, services, and prior authorization requirements.
• The position requires high-speed internet connectivity with secure service via an ethernet cable, as Wi-Fi is not permitted.
• Training will be provided, and the first six weeks will follow a set schedule from 8:30 AM to 5:00 PM EST, Monday through Friday.
• The candidate must be willing to commute to the office in Blue Bell, PA, if remote work is not possible due to technical issues.
• The ideal candidate should possess strong communication skills, both oral and written, to effectively assist members and providers.
• A self-sufficient individual who can work from home and manage their time effectively will thrive in this role.
• Experience in a customer service environment, particularly in a call center setting, is preferred.
• Familiarity with Medicaid and Medicare systems will be beneficial for handling inquiries.
• The candidate should be able to meet performance standards and attendance requirements consistently.

Apply Job!