Central Operations

POSITION TITLE: Customer Service Representative

DEPARTMENT: Central Operations Department/Administration Office

REPORTS TO: Central Operations Officer

Position is full-time in Central Operations and will report to the Central Operations Officer. The Central

Operations Department has many time-sensitive tasks and an array of back-end operations callbacks that

are to be completed daily. Candidate must have a strong operations background, with a good

understanding of policies and procedures. This position has a multiplicity of responsibilities which

include; providing excellent customer service by efficiently handling incoming bookkeeping calls,

providing general and technical support to customers and employees with respect to the Bank?s

electronic banking products and services (Online Banking, Cash Management, Bill Pay, ACH

Origination), processing Rapid Remote Deposits, providing back up to our main switchboard, and

processing incoming/outgoing wires. Performs additional tasks as assigned by the Central Operations

Officer. Works under general supervision and by following proper policies and procedures. Will remain

on Saturday rotation and cover in branches when needed.

Some qualifications that are required for this position include, but are not limited to, the

following:
? Must be computer literate (proficient in Word and Excel)
? Ability to organize and prioritize work and meet deadlines
? Accuracy and attention to detail is a must
? Strong verbal (including phone etiquette), written and interpersonal skills
? Ability to multi-task with ease
? 2+ years? experience in Bank Operations
? Must be reliable and ready to learn new duties with a positive attitude

At the time of hire, and as a condition of employment, applicant must comply with a background

screening.

Salary Range: $20.00 to $25.00 Hourly

Your actual base salary will be determined on a case-by-case basis and may vary based on the following considerations:

job-related knowledge and skills, education, and experience.

Send resume to [email protected]

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