Teller Supervisor

About Us

For over 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first.
Teller Supervisor Position

We're seeking a Teller Supervisor to join our team in a leadership role. This position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.
Essential Job Functions
? Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
? Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
? Monitors staffing needs through scheduling to ensure proper coverage.
? Responsible to coach each teller to the assigned referral goal each month.
? Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
? Implements and monitors the quarterly Teller Bonus Program.
? Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
? Conducts audits and security tests as scheduled.
? Interviews and hires staff.
? Makes check/cash disbursement decision and signs official checks.
? Coaches staff to ensure quality back-up is available during the supervisor's absence.
? Participates actively in the branch's efforts to reach assigned sales referral goals through meeting assigned individual goals.
Additional Responsibilities
? Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
? Works in a teller window as needed.
? Monitors timecards and completes all required reports.
? Flexibility in assisting other branch staffing needs.
? Remits special services items to ensure proper handling.
? Keeps a sufficient supply of cashier's checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
? Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.
Supervisory Responsibilities

The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company's policies and applicable laws. Responsibilities include planning, assigning and directing employee's work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

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