Billing Customer Support Representative

About the position

As a Billing Customer Support Representative at GEICO in Macon, GA, you will play a crucial role in providing exceptional customer service to our policyholders. This position involves handling telephone calls from current policyholders who have inquiries regarding their billing information or need assistance with online services. You will be responsible for delivering general billing information, processing endorsements, taking payments, and managing payment plan changes. This role is designed for individuals who are highly motivated and enthusiastic about helping others, and it offers the opportunity to participate in an up-skilling program that includes GEICO Service Training and licensing over time. In this fast-paced, high-volume call center environment, you will be expected to showcase your expertise in customer service, fostering trust and enhancing customer satisfaction. Effective communication is key, as you will need to listen empathetically to customer concerns and provide clear, accurate information. You will also need to demonstrate solid computer skills and the ability to multi-task effectively, ensuring that you can handle various customer inquiries efficiently. This position requires a minimum of a high school diploma or equivalent, and while prior experience in customer service is preferred, a willingness to learn and adapt to new challenges is essential. GEICO is committed to providing a supportive work environment where associates can thrive and develop their skills, and we encourage open feedback to support your performance and development.

Responsibilities
? Receive telephone calls from current policyholders regarding billing information or internet use.
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? Provide general billing information to customers.
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? Process endorsements and take payments from policyholders.
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? Manage payment plan changes as requested by customers.
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? Participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Dental insurance
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? Health insurance
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? Paid training
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? Parental leave
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? Tuition reimbursement
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? Vision insurance

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