Customer Service Representative- Healthcare Solutions

About Evernorth Health Services
Evernorth Health Services is a division of The Cigna Group, dedicated to creating innovative pharmacy, care, and benefit solutions that improve health and increase vitality.

We're committed to making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. If you're passionate about driving growth and improving lives, we'd love for you to join our team!

Job Summary:
This role will work within the fast-paced environment of the Central Nursing Team to complete non-clinical projects and functions. As a first line of contact, you'll independently assist internal and external clients by clarifying and researching desired information and resolving non-clinical problems.

You'll work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. You'll complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor all patient appointments to confirm accuracy.

You'll work with various staff, departments, and prescribers via fax, email, IM, and phone. You'll monitor both personal email as well as nursing mailboxes for follow-up needed, prioritizing by ask.

You'll manipulate multiple Excel documents to determine what needs to be completed and the urgency of completion. You'll respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.

Key Responsibilities:
• Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits
• Proactive communication to field staff, nurse management, and patients
• Investigation/research issues and provide resolution
• Take initiative for problem solving with ability to multitask effectively and use critical thinking
• Correct and timely entry of data in appropriate systems

Requirements:
• High School education or GED
• 5+ years of relevant Customer Service experience
• Microsoft Office Suite
• Extremely detailed oriented
• Excellent written and oral professional communication skills

About Us:
The Cigna Group has a comprehensive range of benefits that support your whole health, including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

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