Consumer Vehicle Lending Client Services Retail Banking Coach
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for assisting and guiding employees with moderately complex research and analysis. Key responsibilities include working closely with employees to identify strengths and opportunities for improvement, building proficiency, and acting as a subject matter expert resource for teammates. Job expectations include providing targeted coaching and administering training to help enhance skills and progression towards achieving goals. May also handle client calls.
Responsibilities: Works individually and in small groups with frontline employees to build their professional proficiency beyond standard skills acquired during training
Required Skills:
Prepares, coaches, and reinforces desired team behaviors in partnership with team managers to support proficiency and retention of new-to-role employees
Identifies and assesses improvements in employee development and increases speed to proficiency and consistency in demonstrating and performing the desired skills
Owns and resolves escalated customer calls
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
trong results on call ownership & client satisfaction
Effective communication skills, both written and verbal
Ability to de-escalate client situations and drive satisfaction.
Must be able to work independently (although part of a team) and demonstrate strong reasoning skills and good judgment
Adapts well to an ever-changing environment
Must have the ability to work well under pressure
Desired Skills:
1+ Year of Leadership experience- OJT coach, Proctor or Interim SCA
Expertise with policies, procedures relative to the site designated skill groups
Skills:
Coaching
Mentoring
Oral Communications
Problem Solving
Quality Assurance
Active Listening
Analytical Thinking
Attention to Detail
Collaboration
Risk Management
Adaptability
Customer and Client Focus
Influence
Relationship Building
Result Orientation
Shift:
2nd shift (United States of America)
Hours Per Week:
40
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