Client Service Account Manager

Welcome to J.P. Morgan Chase & Co., a leading global financial services firm with a rich history and a commitment to delivering exceptional client experiences. We are seeking a dedicated and driven individual to join our team as a Client Service Account Manager. In this role, you will have the opportunity to build and maintain relationships with our valued clients, ensuring their satisfaction and success with our services. We are looking for someone with a strong background in customer service and account management, who is passionate about delivering exceptional results and thrives in a fast-paced, dynamic environment. If you have a strong attention to detail, excellent communication skills, and a desire to excel in a client-facing role, we encourage you to apply for this exciting opportunity.

Build and maintain strong relationships with clients to ensure their satisfaction and success with our services.
Serve as the main point of contact for clients, responding to inquiries and addressing any concerns in a timely and professional manner.
Proactively identify and resolve issues that may arise, ensuring a high level of client satisfaction.
Collaborate with various departments within the company to ensure client needs are met and expectations are exceeded.
Provide exceptional customer service to clients, going above and beyond to meet their needs and concerns.
Maintain accurate and up-to-date client records and information in our systems.
Monitor client accounts and identify opportunities for growth and upselling of services.
Conduct regular check-ins with clients to assess their satisfaction and gather feedback for improvement.
Stay up-to-date on industry trends and changes, and communicate relevant information to clients.
Collaborate with the sales team to onboard new clients and ensure a smooth transition.
Consistently meet and exceed performance metrics related to client satisfaction and retention.
Maintain confidentiality and adhere to all company policies and procedures.
Demonstrate a strong understanding of the company's products and services, and effectively communicate their value to clients.
Act as an ambassador for the company, representing our brand and values in all interactions with clients.
Continuously strive to improve processes and procedures to enhance the overall client experience.

J.P. Morgan Chase & Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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