Teller - Part Time 18 Hours (Highland Ave)

About the position

As a Teller at Eastern Bank, you will perform a variety of routine teller duties that are essential to the daily operations of the bank. Your primary responsibilities will include processing transactions, identifying basic potential financial needs of customers, and making appropriate referrals to the platform area as necessary. This role requires adherence to established policies and procedures while ensuring a high level of customer service in a fast-paced environment. You will be expected to engage actively in the sales process by identifying potential financial needs and referring these leads to the platform staff for follow-up. Your daily tasks will involve processing deposits to customer accounts, which includes verifying cash and endorsements, and providing customers with receipts. You will also be responsible for cashing checks for both customers and non-customers, processing the sale of monetary instruments such as official bank checks, and handling foreign currency purchases and sales. Additionally, you will redeem savings bonds and file all government-mandated reports related to large cash transactions and the sale of monetary instruments. The position requires you to assist customers with access to the safe deposit area, as applicable, and to process various types of loan payments and credit card cash advances. You will need to maintain a stationary position for long durations and be able to transport items weighing 15 pounds or more. This part-time role requires weekend availability and may involve rotating shifts. Eastern Bank prides itself on its commitment to community investment and employee growth, making this an excellent opportunity for those looking to advance their careers in the banking sector.

Responsibilities
? Process deposits to customer accounts, including verification of cash and endorsements.
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? Cash checks for customers and non-customers.
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? Process and properly record the sale of monetary instruments (i.e. official bank checks).
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? Process foreign currency purchases and sales.
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? Redeem savings bonds.
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? File all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
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? Process various types of loan payments and credit card cash advances.
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? Assist with providing customers with access to the safe deposit area, as applicable based on branch configuration.
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? Engage in the sales process by identifying potential financial needs for customers and making appropriate referrals to platform staff for follow-up.
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? Adhere to defined policies and procedures and seek guidance from supervisors when necessary.

Requirements
? High school diploma or equivalent required.
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? 1-2 years of teller experience or cash handling experience preferred.
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? Outgoing personality with good customer service skills.
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? Ability to work in a fast-paced environment.
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? Self-starter with technical literacy.
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? Strong communication skills to convey information clearly.

Nice-to-haves
? Experience in banking (1 year preferred).
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? Customer service experience (1 year preferred).

Benefits
? Competitive compensation and benefits program.
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? Opportunities for career growth throughout the organization.

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