Property Claims Specialist Field I- Riverside, CA or Low Desert

About the position

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024! If you're passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster will learn to apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Responsibilities
? Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner.
,
? Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
,
? Perform field inspections at least 50% of work time, involving traveling to customers' homes to conduct on-site inspections.
,
? Handle virtual claims using imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
,
? Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
,
? Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims; recommend claims which exceed personal authority limit to supervisor for approval.
,
? Effectively and timely communicate with insureds and/or their representatives to resolve issues and ensure customer satisfaction.
,
? Prioritize own responsibilities and effectively manage claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
,
? Direct, monitor, and review files handled by independent adjusters to conclusion when necessary.

Requirements
? Bachelor's degree preferred or equivalent combination of education and experience.
,
? Valid driver's license is required.
,
? Ability to obtain state specific property claims licensing, as required.
,
? Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
,
? Prior experience using estimating software like Xactimate.
,
? Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
,
? Known for clear and professional communication, both written and verbal.
,
? Bilingual and/or prior military experience is a plus.
,
? 1-3 years equivalent industry experience is preferred.

Nice-to-haves
? Bilingual skills
,
? Prior military experience

Benefits
? Competitive compensation
,
? Flexibility to work from anywhere in the United States for most positions
,
? Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
,
? Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
,
? Medical, dental, vision, life, and pet insurance
,
? 401 (k) retirement savings plan with company match
,
? Engaging work environment
,
? Promotional opportunities
,
? Education assistance
,
? Professional and personal development opportunities
,
? Company recognition program
,
? Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Apply Job!