Teller - Williston

About the position

The Teller position at Seacoast Bank in Williston, FL, is a vital role that involves processing a variety of customer transactions, ranging from routine to more complex financial activities. This includes check cashing, account withdrawals, and deposits. The Teller is responsible for balancing cash drawers and assisting customers with information about the bank's product line, ensuring a high-quality customer experience. A key aspect of this role is to identify and refer sales opportunities to appropriate bank personnel, thereby supporting both individual and departmental goals aligned with the organization's overall objectives. The Teller must consistently build trust and confidence with customers through honesty, integrity, and authenticity. In addition to transaction processing, the Teller is expected to engage in relationship building with customers. This involves preparing for customer interactions, building rapport, and effectively utilizing open and closed-ended questions to understand customers' current and future financial goals. The Teller should confidently explain Seacoast Bank's products and services, create and enhance relationships based on customer needs, and actively seek referrals from both new and existing customers. Good listening skills and the ability to communicate clearly and persuasively are essential, especially in both positive and negative situations. The Teller must respond promptly to customer needs and requests, balancing business requirements with customer requests while managing potential risks to the bank. The Teller will also participate in community, charitable, or civic events, demonstrating strong work ethics and teamwork by collaborating with other associates within the branch and across the organization. A foundational understanding of consumer deposit and lending products and processes is necessary, along with proficiency in outbound calling processes and identifying referral opportunities with internal business partners. The Teller will be expected to stay updated on customer-facing technology and assist customers in enrolling in self-service products and processes. Operationally, the Teller will process checks, cash, and negotiable instrument transactions in accordance with the bank's policies and procedures. Adherence to AML/BSA requirements, audit procedures, and security protocols is critical to protect associates, clients, and bank assets. The Teller will proactively resolve customer concerns and balance their cash drawer daily, ensuring accuracy in their work. Following management direction to resolve customer objections and adhering to the bank's Code of Conduct and safety procedures are also essential responsibilities. The role may include vault responsibilities as assigned.

Responsibilities
? Process customer transactions including check cashing, account withdrawals, and deposits.
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? Balance cash drawers daily and monitor work for accuracy.
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? Assist customers with product line information and provide quality customer service.
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? Identify and refer sales opportunities to appropriate bank personnel.
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? Build rapport with customers and understand their financial goals.
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? Explain Seacoast Bank products and services confidently to customers.
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? Respond promptly to customer needs and requests for service.
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? Participate in community, charitable, or civic events.
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? Collaborate with other associates within the branch and across the organization.
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? Adhere to AML/BSA requirements and other banking regulations.
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? Proactively resolve customer concerns in a timely and professional manner.

Requirements
? High School diploma or equivalent required.
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? Minimum of 6 months cash handling experience required.
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? Minimum of 6 months previous experience in retail sales and/or financial services preferred.
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? Bilingual (Spanish) strongly preferred.
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? Demonstrate excellent communication (written and verbal) and interpersonal skills.
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? Able to work independently and exercise a high degree of initiative.
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? PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice-to-haves
? Experience in customer service roles.
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? Knowledge of banking products and services.
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? Ability to work a flexible schedule including weekends and occasional non-bank operational hours.

Benefits

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