Billing Coordinator ? Premium Reconciliation Team (Remote) in Chicago, IL

Billing Coordinator - Premium Reconciliation Team (Remote) - Trustmark - Chicago, IL - work from home job

Company: Trustmark

Job description: Trustmark?s mission is to improve wellbeing ? for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you?ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Objective: Under direct supervision, applies premium for voluntary payroll deductions at an employee policy level for all clients (list bill, e-bill, auto-pay, self-remittance). In this position, you will be servicing our clients by processing policy updates and reviewing payment summary reports to improve payment exceptions.

This position works closely with the billing team, sales implementation teams, Regional Sales Directors and external clients (Brokers, Enrollers, carriers, TPA's, etc.) to resolve general billing issues and provide excellent customer service to internal and external customers and clients.

Responsibilities include:
? Processing and reconciling premium payments at an employee policy level accurately and within company guidelines.
? Participating in billing issue resolution providing options with internal and external customers while maintaining the highest level of customer service.
? Proactively contacting clients and other external and internal entities for resolution to past due payments and reconciliation of monies in suspense accounts.
? Collaborating with Billing team and Sales Implementation team to ensure initial premium on new and re-enrolled cases is remitted timely and correctly.
? Auditing accounts or researching basic billing inquiries with a focus on timely and optimal resolution.
? Responding to email, fax, mail, phone or verbal inquiries from internal and external customers to resolve billing issues or assisting with remittances, invoices and payroll deductions questions or concerns.
? Participating in system testing for improvements or enhancements to processes.
? Other duties as assigned.

Qualifications: ? A minimum of 1-year banking, premium reconciliation or accounting experience required. ? Proficiency in MS Office, including Word, Excel and Outlook is required. ? Must possess excellent and accurate data entry skills. ? Excellent business communication skills (verbal or written) is required. ? Excellent problem solving skills. ? Detail-oriented with multi-tasking abilities. ? General insurance background knowledge (worksite preferred).

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

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Billing Coordinator - Premium Reconciliation Team (Remote) - Trustmark - Chicago, IL - work from home job

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Location: Chicago, IL
Billing Coordinator - Premium Reconciliation Team (Remote) - Trustmark - Chicago, IL - work from home job

Job date: Wed, 30 Aug 2023 22:39:03 GMT

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Billing Coordinator - Premium Reconciliation Team (Remote) - Trustmark - Chicago, IL - work from home job

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