Relationship Advisor II

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our SF Bay/NorCal office

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

Responsibilities

The Relationship Advisor ?RA? manages a portfolio of International Commercial Banking Clients and is responsible for client onboarding, client servicing and proactive client solutioning. A key member of the client?s relationship team, the RA serves as the client?s dedicated point of contact for deposit and cash management banking needs.

New Client Onboarding
? Leads client?s onboarding journey, collaborating with client?s Relationship Manager and Product Advisor to understand client?s strategy and short ? and long-term financial needs.
? Conducts onboarding activities to include:
? Leads client discussions to identify deposit and cash management needs.
? Performs product demos independently.
? Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
? Gathers and validates all relevant legal documentation to adhere to KYC based on client?s legal entity type.
? Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status.
? Post onboarding, proactively engages client to review services and ensure client understanding and utilization.
? May assist more junior RAs with client onboarding.

Client Servicing
? Acknowledges and orchestrates fast resolution of in-bound service inquiries.
? Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution.
? Researches and resolves complex client inquiries; ensure resolutions of solution solves client?s need and / or issue.
? Leverages client?s service need as an opportunity to identify broader solutions to support client needs.
? Takes initiative to resolve complex client inquiries before escalating to Manager.

Risk Advice
? Advises clients on risk mitigation strategies to combat money laundering and fraud.
? Manages internal Know Your Client ?KYC? for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
? Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls.
? Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts.

Client Success
? Collaborates with client?s Relationship Manager and Product Advisor teams to remain apprised to short ? and long ? term client strategy; advises relationship team on client?s service themes and trends.
? Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships.
? Performs client account reviews and facilitates product discussions to support client short ? and long ? term financial needs.
? Positions solutions within knowledge set, from qualify to close, for select deposit and cash management services.

Qualifications

Bachelor?s Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 year of experience

Preferred
? Bilingual in Mandarin, Hebrew, Portuguese, or Spanish a plus but not required
? Demonstrated organizational skills
? Able to prioritize tasks with effective time management in a fast-paced environment
? Strong written and verbal communication skills
? Able to work in a team environment and comfortable working independently

For NY and CA the base pay for this position is relative to your experience but the range is generally $63000-95000 annually

Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

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